Answer your business number with a voice agent

Missed calls are lost customers. A clinic's front desk is busy at 10 AM, a shop's phone rings out at 9 PM, and a support line puts people on hold. A voice agent on your number answers every call at once, in the caller's language, and passes the ones that need a person to a person.

Connect a number to an agent

On Phone numbers in the console, pick a number (or get a new one) and choose the agent that answers it. That's the whole routing step: calls to that number now reach that agent. Connecting a number to a new agent moves it from the old one.

When a call comes in, Vaakyo checks that the agent is active, the workspace is active, there's credit, and a calling slot is free. Inbound calls don't wait in a queue, so set your concurrency for your busiest hour.

Greet like your front desk

The agent's welcome message plays as soon as the call connects. Keep it short and say who answered:

Namaste, Sunrise Clinics. I'm Asha, how can I help you today?

Calling hours don't apply to inbound calls: the agent answers at any hour. If you'd rather it said something different at night, put that in the prompt (the agent is told the current local time at the start of every call).

Know who's calling

On an inbound call, {caller_phone} is filled with the caller's number. Give the agent a tool that looks the customer up by that number in your system, and it can greet returning customers by name, see their last order or appointment, and skip questions you already know the answer to.

Teach it your answers

Most inbound calls ask the same few things: timings, prices, location, order status, how to reschedule. Put your FAQ, price list and policies in a knowledge base and attach it to the agent, so it answers from your own documents instead of guessing.

Hand off to a person

Some calls need a human: a complaint, a refund, a sale that's ready to close. Turn on transfer to a human and list up to five targets (a support desk, a sales line, a manager), each with a description of when to use it. The agent says a short hold message and connects the caller. With the summary on, the person who answers first hears one sentence about who's calling and why, so the caller doesn't have to repeat themselves.

Write every call down

Turn on a summary and add analytics fields for what you want from every call, such as reason (a choice), wants_appointment (yes or no) and preferred_date (a date). Then send the results to your CRM with a webhook. A call your agent answered at 11 PM is in your team's queue in the morning.

What to measure

Watch the share of calls answered (it should be nearly all), how many the agent resolved without a person, how many it transferred, and the reasons callers give. That last list is usually the most useful one: it tells you what to add to the knowledge base next.