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Vaakyo

Use cases

One platform for every routine call

Each agent follows your script, uses your data mid-call and hands the conversation to a person when it should.

Front desk & appointments

Answers every call, books, reschedules and confirms appointments, and sends an SMS.

“Tuesday 11:30 with Dr. Kapoor works. I've sent the confirmation to your phone.”

How it works
  • Checks your calendar or booking API live
  • Hindi, English or the caller's language
  • Hands over to staff for anything urgent

COD order confirmation

Calls every cash-on-delivery order, confirms the address and intent, and cuts RTO.

“Your ₹1,499 kurta arrives Thursday. Should we keep it as cash on delivery?”

How it works
  • Calls within minutes of the order
  • Updates the order status by webhook
  • Retries the people who don't pick up

Lead qualification

Calls new leads within a minute, asks your qualifying questions and books the meeting.

“Is your budget closer to 1.5 or 2 crore? I can book a site visit this Saturday.”

How it works
  • Budget, timeline and need captured as data
  • Books visits or demos
  • Pushes hot leads to your CRM or sales team

Payment & EMI reminders

Polite reminders before and after the due date, with promises to pay recorded.

“Your EMI of ₹6,200 is due on the 5th. Will you be able to pay by then?”

How it works
  • Follows your collection script and calling hours
  • Records the promise date and amount
  • Escalates disputes to a person

Feedback & surveys

Calls customers after a visit or a delivery and turns their answers into scores.

“On a scale of 1 to 5, how was your visit to our Sector 29 store?”

How it works
  • NPS, CSAT and open questions
  • Sentiment and answers as structured data
  • Campaigns from a CSV or Excel file

Candidate screening

Screens applicants by phone, checks basics and schedules interviews.

“You have 3 years of field sales experience. Are you open to working in Noida?”

How it works
  • Hundreds of screenings a day
  • Consistent questions and scoring
  • Shortlist straight into your ATS

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