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Notes on voice agents in India
Guides, playbooks and product notes from the Vaakyo team.
Latest · 9 Oct 2026 · 3 min read
How to write a voice agent prompt that works on Indian phone calls
A prompt for a phone call is not a chatbot prompt. Here is the structure we use for agents that sound natural, stay on task and know when to stop.
Read the post8 Oct 2026 · 2 min
COD confirmation calls: a practical playbook to cut RTO
Calling every cash-on-delivery order before it ships confirms intent and the address. Here is how to set up the call, the script and the follow-up.
7 Oct 2026 · 2 min
Hinglish voice agents: how to handle callers who mix Hindi and English
Most urban Indian callers don't speak pure Hindi or pure English. Here is how to set up speech recognition, prompts and voices for code-mixed calls.
6 Oct 2026 · 2 min
Setting up an appointment booking agent for a clinic
A front desk agent that answers every call, books and moves appointments and never gives medical advice. The setup, the tools and the guardrails.
5 Oct 2026 · 2 min
Lead qualification calls: reach every portal lead within a minute
Leads from property portals, ads and forms go cold fast. A voice agent can call each one right away, ask your qualifying questions and book the visit.
4 Oct 2026 · 2 min
Payment and EMI reminder calls that customers don't resent
Reminder calls work when they are polite, timely and useful. How to set up reminders before and after the due date, record promises to pay and stay within fair-practice rules.
3 Oct 2026 · 2 min
TRAI, DND and consent: the rules for automated calls in India
Before you run an outbound campaign, know which calls need consent, how DND works, what calling hours to keep and how to handle opt-outs.
2 Oct 2026 · 2 min
Choosing speech models for Indian languages
The transcriber and the voice decide how an agent sounds and how well it understands. What to compare, and how to test them on your own calls.
1 Oct 2026 · 2 min
Why voice agents feel slow, and how to make them feel fast
A second of silence on a phone call feels much longer than it is. Where the delay comes from and the settings that bring it down.
30 Sept 2026 · 2 min
Turn every call into structured data with analytics fields
Transcripts are useful to read but hard to act on. Analytics fields turn each call into a row of answers your systems can use.
29 Sept 2026 · 2 min
Give your agent tools: check slots, look up orders and create leads mid-call
An agent that can only talk is a phone menu with better manners. Tools let it look things up and get things done while the caller is on the line.
28 Sept 2026 · 2 min
Webhooks for call results: signatures, retries and idempotency
Every finished call can update your CRM, order system or sheet. Here is how to receive call webhooks safely and reliably.
27 Sept 2026 · 2 min
Running outbound campaigns from a CSV: pacing, retries and calling hours
Calling hundreds of customers is a different job from calling one. How to prepare the list, set the pace and retries, and read the results.
26 Sept 2026 · 2 min
A checklist for testing a voice agent before it takes real calls
The calls that go wrong in production are predictable. Test for them first with simulated callers, edge cases and a short launch checklist.
25 Sept 2026 · 2 min
Handing calls to a human: transfers done right
A good voice agent knows its limits. When and how to transfer a call to your team, with a summary so nobody repeats themselves.
24 Sept 2026 · 2 min
The metrics that tell you whether a voice agent is working
Call volume is not success. The handful of numbers worth watching every week, and how to act on each one.
23 Sept 2026 · 2 min
What a voice agent call costs, and how to keep it down
Per-minute pricing is simple to read but easy to misjudge. What goes into the cost of a call, and the levers that actually lower it.
22 Sept 2026 · 2 min
Build an agent by describing it: a walkthrough of Composer
Composer is the assistant inside the Vaakyo console. Describe the agent you need in plain words; it writes the prompt, picks a voice, adds tools and tests it with you.
21 Sept 2026 · 2 min
Manage your voice agents from Claude with the Vaakyo MCP server
Connect Claude, Cursor or another MCP client to Vaakyo and manage agents, calls and campaigns in plain language, with scoped OAuth access.
20 Sept 2026 · 2 min
Answer FAQs from your own documents with a knowledge base
Keep the prompt short and put the facts in a knowledge base. How to prepare documents so the agent answers accurately and admits what it doesn't know.
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