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Vaakyo

Terms of Service

Last updated: 10 October 2026

1. The agreement

These Terms of Service ("Terms") govern your use of Vaakyo's website, console (https://console.vaakyo.com), API, MCP server and voice agents (together, the "Service"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the business you represent ("you"). If you don't agree, don't use the Service. Our Privacy Policy,Acceptable Use Policy and Refund and Cancellation Policy are part of these Terms.

The Service is meant for businesses. You must be at least 18 years old and able to enter into a binding contract under Indian law.

2. Accounts and verification

  • You must give accurate information when you sign up and keep it up to date.
  • Every workspace must complete business verification (KYC) before it can place calls to customers or buy phone numbers. We may ask for more documents at any time and may refuse or withdraw verification.
  • You are responsible for everything done through your workspace, its members, API keys and connected apps. Keep credentials secret and tell us at once about any unauthorised use.

3. The service

Vaakyo lets you build AI voice agents that speak with people over phone calls and in the browser, using third-party speech-to-text, language model, text-to-speech and telephony providers. AI output can be wrong, incomplete or unexpected. You are responsible for designing, testing and supervising your agents, for the scripts and instructions you give them, and for any decision you make based on a call's transcript, summary or extracted data.

We work to keep the Service available but don't promise it will be uninterrupted or error-free. Features may change; we'll give notice of material changes that reduce what you can do.

4. Credits, plans and payment

  • The Service is prepaid. You buy credits in Indian rupees; calls and other usage are charged against them at the prices shown in the console and on our pricing page. Calls are billed per second.
  • Monthly plans charge their fee from credits every 30 days and may include call minutes, which expire at the end of each cycle and don't roll over.
  • Phone numbers and other add-ons have monthly fees charged from credits. If credits run out, numbers may be released after a grace period.
  • Prices are exclusive of GST, which is added where applicable. We may change prices with at least 15 days' notice; changes don't affect credits already bought.
  • Refunds are covered by our Refund and Cancellation Policy.

5. Your content and your callers

"Your Content" means the agents, prompts, knowledge files, contact lists, call recordings, transcripts and other data you or your callers provide. You own Your Content. You give us the rights we need to host, process and transmit it to run the Service, including sending it to our sub-processors (such as speech and model providers) for that purpose. We don't use Your Content to train our own models.

You are the data fiduciary for the personal data of the people your agents call or who call you. You must have a lawful basis and any consent required to call them, to record the calls and to process their data, and must give any notice the law requires (including that they are speaking with an automated agent where required). See the Privacy Policy.

6. Acceptable use

You must follow the Acceptable Use Policy. In short: no spam or unsolicited commercial calls to numbers on the National Customer Preference Register (DND) without consent, no calls outside permitted hours, no impersonation, fraud, harassment or unlawful content, no attempts to break, overload or reverse-engineer the Service, and compliance with TRAI's regulations and all other applicable laws.

7. Third-party services

The Service relies on third-party providers for telephony, speech and language models, payments, storage and email. Their availability and quality are outside our full control. Integrations you connect (your webhooks, tools, CRM or AI apps) are governed by your agreements with those parties.

8. Intellectual property

Vaakyo and its licensors own the Service, including its software, design and documentation. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms. Feedback you send us may be used freely to improve the Service.

9. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform under these Terms, except where disclosure is required by law.

10. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy of AI output and non-infringement, to the extent permitted by law.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability arising out of or relating to the Service in any 12-month period is limited to the amounts you paid us in that period. These limits don't apply to your payment obligations, your indemnity, or liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify Vaakyo against claims, penalties and costs arising from Your Content, calls placed through your workspace, your breach of these Terms or the Acceptable Use Policy, or your violation of any law or third-party right (including telecom and data protection rules).

13. Suspension and termination

  • You may stop using the Service and close your workspace at any time.
  • We may suspend or terminate your access immediately if you breach these Terms or the Acceptable Use Policy, if required by law or a regulator, or if your use puts the Service, other customers or the public at risk. Otherwise we'll give 30 days' notice.
  • On termination, your right to use the Service ends. You can ask for an export of Your Content within 30 days; after that we may delete it, except where we must keep it by law.

14. Changes

We may update these Terms. For material changes we'll tell you by email or in the console at least 15 days before they take effect. Continuing to use the Service after that means you accept the new Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. The courts at Mau, Uttar Pradesh have exclusive jurisdiction over any dispute arising out of or relating to them. Before going to court, both parties will try in good faith to settle the dispute within 30 days of written notice.

16. Contact

Questions about these Terms: hello@vaakyo.com, Mau, Uttar Pradesh, India.