Use case
COD order confirmation
Every cash-on-delivery order gets a call minutes after it's placed. The agent confirms the customer still wants it, checks the address and size, and asks whether to keep it as cash on delivery, so fewer parcels come back.
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Hear it on a real call
Arjun confirms a ₹1,499 cash-on-delivery kurta order, the size and the address before it ships. In Hindi.
Cash-on-delivery confirmation · Hindi
Arjun confirms a ₹1,499 cash-on-delivery kurta order, the size and the address before it ships.
What it does
The agent, on this job
“Your ₹1,499 kurta arrives Thursday. Should we keep it as cash on delivery?”
- Calls within minutes of the order
- Updates the order status by webhook
- Retries the people who don't pick up
How it works
Live in three steps
- 01
Send each order to the agent
Your store calls the API when a COD order comes in, with the item, price and address as call data.
- 02
The agent confirms it
It reads back the order, notes any change to the address or size, and asks whether to keep cash on delivery.
- 03
Your order system updates
The outcome arrives at your webhook as fields, so the order is confirmed, changed or cancelled without anyone opening a sheet.
Read more
- COD confirmation calls: a practical playbook to cut RTOCalling every cash-on-delivery order before it ships confirms intent and the address. Here is how to set up the call, the script and the follow-up.Read the guide
- Turn every call into structured data with analytics fieldsTranscripts are useful to read but hard to act on. Analytics fields turn each call into a row of answers your systems can use.Read the guide
- Webhooks for call results: signatures, retries and idempotencyEvery finished call can update your CRM, order system or sheet. Here is how to receive call webhooks safely and reliably.Read the guide
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