Use case
Payment & EMI reminders
Polite, consistent reminders before and after the due date, in the borrower's language. The agent follows your collection script and calling hours, and records every promise to pay.
Listen
Hear it on a real call
Meena gently reminds a borrower about an overdue two-wheeler loan EMI and sends a payment link. In Tamil.
EMI payment reminder · Tamil
Meena gently reminds a borrower about an overdue two-wheeler loan EMI and sends a payment link.
What it does
The agent, on this job
“Your EMI of ₹6,200 is due on the 5th. Will you be able to pay by then?”
- Follows your collection script and calling hours
- Records the promise date and amount
- Escalates disputes to a person
How it works
Live in three steps
- 01
Upload who is due
The amount and the due date for each customer, as a campaign from a file or through the API.
- 02
Reminders that follow the rules
Calls go out only inside your calling hours, and every call is checked afterwards against the platform's rules.
- 03
Promises as data
The promise date and amount come back as fields; disputes and hardship are handed to a person.
Read more
- Payment and EMI reminder calls that customers don't resentReminder calls work when they are polite, timely and useful. How to set up reminders before and after the due date, record promises to pay and stay within fair-practice rules.Read the guide
- TRAI, DND and consent: the rules for automated calls in IndiaBefore you run an outbound campaign, know which calls need consent, how DND works, what calling hours to keep and how to handle opt-outs.Read the guide
- Handing calls to a human: transfers done rightA good voice agent knows its limits. When and how to transfer a call to your team, with a summary so nobody repeats themselves.Read the guide
FAQ
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