Tune an agent's settings

Chapters

1. 0:00Every agent keeps its settings in these tabs. Let's walk through the ones you'll use most, on SwiftKart's COD Confirmation agent.
2. 0:08In LLM, choose the model that thinks and replies. Faster models answer sooner, bigger ones handle harder conversations.
3. 0:18Max tokens keeps replies short, which matters on a phone call.
4. 0:23The Transcriber turns the caller's speech into text. Pick a model that understands your customers' languages.
5. 0:31In Call, set a background sound, recording, and whether callers can interrupt the agent mid-sentence.
6. 0:39Analytics turns every call into a summary, plus the exact fields you need, like whether the order was confirmed.
7. 0:47And every change you save is a version. Compare versions, or restore an older one anytime.
8. 0:56Next, give your agents your own knowledge with a knowledge base.