Reports and logs

Chapters

1. 0:00Reports shows your workspace at a glance: calls, how many completed, minutes, how fast agents answer, and what you spent.
2. 0:10Switch between 7, 30 and 90 days, or download the numbers.
3. 0:16Below, see calls per day and minutes by agent. COD Confirmation is SwiftKart's busiest agent.
4. 0:26For detail, open Logs. It has every call, every webhook delivery and every API request.
5. 0:33Filter, search and export any of them. Next, send your call results to your own systems with webhooks.