AI voice agent in Bengali
Kolkata answers the phone in Bengali. The agent greets callers with a nomoshkar, speaks everyday Bangla, and keeps your order, booking or reminder on track.
Mitali
Bengali · West Bengal
“নমস্কার! আমি মিতালি বলছি, ভাক্যো থেকে। আপনার অর্ডারের ব্যাপারে ফোন করেছি। এখন দু'মিনিট কথা বলা যাবে?”On the phone
How Bengali sounds on a call
Bengali has three levels of "you": apni, tumi and tui. On a business call it is always apni, and an agent that slips into tumi sounds rude at once. Callers mix in English freely ("order", "cancel", "payment") while keeping Bengali grammar around it.
Numbers are where Bengali sounds most like itself: ₹1,500 is "der hajar taka", one and a half thousand, rather than one thousand five hundred. The agent is told to speak amounts and dates as people say them.
Phrasebook
Three lines from a Bengali call
- 01Caller
কাল সন্ধ্যায় ফোন করবেন, এখন অফিসে আছি।
Kal sondhyay phone korben, ekhon office-e achhi.
“Call tomorrow evening, I'm at the office now.”
Books the call-back for that time and calls again, inside your calling hours.
- 02Caller
ঠিকানা বদলেছে, এখন পুকুরের পাশের বাড়িটা।
Thikana bodleche, ekhon pukurer pasher barita.
“The address has changed: it's the house beside the pond now.”
Saves the new address and landmark as fields, sent to your system after the call.
- 03Agent
আপনার অর্ডার দেড় হাজার টাকার, ডেলিভারির সময় দিতে হবে।
Apnar order der hajar takar, delivery-r somoy dite hobe.
“Your order is ₹1,500, to be paid on delivery.”
Says amounts, dates and times in words, the way a person would on the phone.
Where it's spoken
9.7 crorepeople speak Bengali as their first language (Census of India 2011)
- States
- West Bengal, Tripura, Assam (Barak Valley), Jharkhand
- Businesses call customers in
- Kolkata · Howrah · Siliguri · Durgapur · Asansol · Agartala · Silchar
Setting it up
An agent for Bengali callers
Set the voice language to Bengali and choose a Bengali voice. Write the prompt in English if you like, and add one line asking the agent to address every caller as apni.
Read more
- Choosing speech models for Indian languagesThe transcriber and the voice decide how an agent sounds and how well it understands. What to compare, and how to test them on your own calls.Read the guide
- How to reduce RTO and failed deliveries with calls in Hindi and regional languagesMost RTO is decided at two moments, before dispatch and after a failed delivery attempt. A short call in the customer's language at each one confirms the order, books the re-attempt and fixes the address, and the result goes back to your systems.Read the guide
- Delivery feedback calls: hear from every customer after the parcel arrivesA short call after delivery catches damaged parcels, rude handovers and unhappy customers before they become returns or one-star reviews. Here is a playbook.Read the guide
FAQ
Questions about Bengali calls
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