AI voice agent in Hinglish
"Haan, order confirm hai, bas size L kar do." Half the sentences on Indian phone calls are like this. The agent hears both languages in one line and answers in the same mix.
Asha
Hinglish · Uttar Pradesh
“Namaste! Main Asha bol rahi hoon, Vaakyo se. Aapke order ke baare mein call kiya hai. Kya abhi do minute baat ho sakti hai?”
On the phone
How Hinglish sounds on a call
Hinglish isn't broken Hindi or broken English. It's how urban India talks: Hindi grammar with English nouns and verbs, or the other way round, often switching mid-sentence. "Main kal tak payment kar dunga", "Address update karna hai".
An agent built for one language at a time trips over this, mishearing the English words or answering in a stiff register nobody uses. Vaakyo's Hindi agents speak Hinglish in Roman script by default and follow how much English each caller brings.
Phrasebook
Three lines from a Hinglish call
- 01Caller
Kal evening mein call karo, abhi busy hoon.
“Call me tomorrow evening, I'm busy now.”
Books the call-back for that time and calls again, inside your calling hours.
- 02Caller
Size M nahi, L chahiye. Exchange ho jayega?
“Not M, I need L. Can it be exchanged?”
Records the size change as a field and tells the caller what happens next, from your policy.
- 03Agent
Aapki EMI paanch November ko due hai, teen hazaar do sau rupaye.
“Your EMI of ₹3,200 is due on 5 November.”
Says amounts, dates and times in words, the way a person would on the phone.
Listen
Example calls in Hinglish
Scripted example calls, spoken with the Indian voices Vaakyo agents use. Tap an orb to play one; tap a line to jump to it.
Clinic appointment booking · Hinglish
Riya books a dermatology appointment for a walk-in patient and sends an SMS confirmation.
Where it's spoken
Across urban India
- States
- Delhi NCR, Uttar Pradesh, Maharashtra, Rajasthan, Punjab, Madhya Pradesh
- Businesses call customers in
- Delhi · Noida · Gurugram · Mumbai · Pune · Lucknow · Jaipur · Chandigarh · Indore
Setting it up
An agent for Hinglish callers
Choose Hindi as the voice language: the agent speaks Hinglish in Roman script out of the box. For callers who switch fully into English, pick a multilingual transcriber so the English sentences are heard as well as the Hindi ones.
Read more
- Hinglish voice agents: how to handle callers who mix Hindi and EnglishMost urban Indian callers don't speak pure Hindi or pure English. Here is how to set up speech recognition, prompts and voices for code-mixed calls.Read the guide
- Interruptions, silence and goodbyes: tuning how a voice agent takes turnsPhone calls are full of coughs, horns, "haan" and long pauses. Here is how to set interruptions, silence and hang-ups so your agent sounds like it is listening.Read the guide
- How to write a voice agent prompt that works on Indian phone callsA prompt for a phone call is not a chatbot prompt. Here is the structure we use for agents that sound natural, stay on task and know when to stop.Read the guide
FAQ
Questions about Hinglish calls
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